Had a few questions about my order. Radiance were fast and professional with their responses.

Promt delivery very pleased with the fire ideal replacement Thanks

Excellent service,fire arrived well packed and undamaged.It lived up to our expectations and looked just like the online photos. Easy to install.The only thing that is wrong with it is the on/off switch does not work so we have the switch it off at the mains but that is not a problem.
I would recommend Radiance.

Excellent Initial Service. Difficult to understand fan setting. No fixture to fit front to actual fire so just standing in front. Really needs experienced fitter.

Wonderful service and communication. Speedy delivery.
The fire is just what I wanted in my flat - cosy and modern. Heavy so not cheaply made, responds well with the remote and gives a very realistic flame - I feel warm even without the heat! The two heat settings are excellent.

Looks great, not really had to use the heat as yet but makes our room look cosy! Great effect. If I had to choose one downside is the annoying beep when switching on!

It was delivered on time, very well packed.I am so pleased about how it looks on my reception and the fire looks so real.It is also heating up quickly and turning off once it's reaching the set up temperature.Thought it is too low, but it is just right height. Highly recommend it.

After a lot of research looking for a fire with no trim and also only a slim depth we found this. Searched the web and found Radiance fireplaces, rang them for advice and received fabulous customer service. Had left the ordering until the last minute as had struggled to decide and they went above and beyond by contacting Celsi on our behalf to try to ensure the fire arrived in time for fitting on our arranged date. Fantastic service and wouldn’t hesitate to highly recommend both the fire and Radiance fireplaces. The fire is fitted and our ‘project’ finished and it looks wonderful. So much so our daughter cancelled a fire she was waiting for and ordered the same fire from Radiance fireplaces. We also received as an absolute bonus a complementary fireside lantern which is also lovely, It even included the batteries making it ready to use straight away. Thank you so much.

I am very pleased with the fire i chose. It was relatively easy to install and just looking at it makes me feel warmer.

Just having problems with remote control, rang engineer now working perfectly.
Great support and great fire.

Wow ..what more can I say !
Rather expensive I thought, but
Delivered with care, packed well, easy to install, look fabulous......
Thanks Radiance Fireplaces

Good service, kept me informed at every stage, product delivered with no issues

The fire took a bit longer to arrive due to the world going Mad, but Ben kept us informed and went out of his way to send us our free gift Bosch coffee machine, we couldn't be happier with the fire, not cheap, but you can tell it isn't, love the coffee maker too, would fully recommend.

Colour effect is good, look like natural fire

Just a little smaller than I thought even though they provided the measurements had to have a smaller hearth put underneath the fire just to bring it up a few inches!!..now I am so happy I bought it