"I would like to express my gratitude as to the level of customer service through Sarah I received with regards to my order

It was so nice from the outset to be greeted by a voice rather than a series of never ending options and call waiting when I telephoned

I was then reassured that all was in order and as agreed which gave me comfort and confidence

I will be sure to recommend your organisation

Mr Webster

Based on 171 reviews
Beautiful Fire Suite

Service was excellent. All my queries were answered politely and quickly. The fire suite arrived in a timely manner, well packaged. I’m very happy and would certainly recommend. It looks amazing.

Great fire and surround

Radiance fireplaces provided a great service from initial advice over delivery timescales and colours to final delivery 4 weeks later. We are very pleased with the fire and surround. Fairly easy to assemble- the top of the surround had to be bolted to the base and the electric fire mounted in the surround. Looks great and very relaxing to watch.


We are really happy with our new fireplace, good service, we cant fault anything, everything perfect 👍👍👍👍

Love our fire

Received our oer Hudson electric fire on the 22 February and we love it the quality is superb and it looks are very stylish it's so easy to operate its
Certainly enhanced our lounge
The delivery was great and on time we will definitely shop with Radiance Fires again and will recommend them.

Looks good, no mess

Needed a log fire look a like, to fill large fireplace, perfect solution, very pleased. Quick delivery, recommended.

Flamonik fire

Delivery was on time. Fire was very easy to install.
Completely silent when using flame.
Very happy.

Very Happy!

I just love my new Celsi Ultiflame fireplace. The Ultiflame is amazing the the fireplace creates a modern focal point to the room. Would definitely recommend this fire and also recommend Radiance Fireplaces.

Gazco radiance 135r edge inset electric fire

This fire looks stunning has 3 different light settings which can also be altered absolutely thrilled with how it looks in my living room definitely recommend

Flametek Reo

Love my stove. Fits perfectly in my dining room fireplace and gives a lovely warm, cosy feel. So realistic. My friends all think it looks great. I have used the heater on a few occasions when it has been frosty outside, which has warmed the room in no time.
Very happy with my purchase.


Such good quality, very sturdy. Can have it freestanding or attached to the wall. 2 powers, gives off lots of heat! Very well made :) really pleased with it

Alto T2 Electric Lookalike

Brilliant, exactly what we wanted. Instant heat. No ash, no mess and a pleasure to be sat around. And thank you for your fast, friendly service. Excellent all round.

Love it!

Absolutely love the fireplace - the smoke effect looks so real and it’s quieter than a lot of others (if you do use it for heat). So pleased with it and would highly recommend.
Like one of the other reviews, it’s best if you have a socket behind the fireplace - we were having one fitted specifically so waited for it to arrive before deciding where as you can’t put it in the middle or it won’t fit flush up against the wall.

Celsi fire

Absolutely amazing exactly what I ordered great delivery highly recommend

Beautiful fire

Lovely looking fire. Arrived promptly and in excellent condition. Very pleased with purchase

Radiance fireplace

This fireplace meets all expectations - looks great and provides good heat

Katona fireplace

Brilliant customer service, upto date delivery and item came well packaged , very happy

Over The Moon

It was worth the wait for this fire. It looks beautiful as the focal point in our living room. Very realistic flames and logs. I would certainly recommend this fire and the company. 5 Stars all the way.


Very pleased with the fire it looks beautiful in our lounge would recommend this fire to anyone
The fire is as described on the web sit hear output excellent

Lovely fire

Fantastic fire, we needed something that was a main focal point in our new extension, and this does just that, only thing i would of liked is that the flume would be magnetic instead of it balancing on top but overall I'm over happy with my purchase.

Hello Gareth,

A magnet should have been included with your stove. They are usually underneath the door of the stove so if you look inside the door, you should find it.

If there isn't one there, contact and we can organise for a new one to be sent out to you.



Brings warmth and comfort to the room, will be fantastic on cold winter nights.

Amazing Fire!

Great fire and beautiful, modern suite. Cannot recommend highly enough!

Clean, simple, inviting looking fire

I would recommend this fire, although there are a few things I'm not sure about.

The remote seems to always have a delay, so the setting on the remote isnt matching the action of the fire. But in time you can get to the temp or light you need.

The manual button controls on the fire can always be used & the blue light affect is only applicable by manual button, which is a nice blue flicker effect to the flames.

The fire itself is relatively quiet when the flame light motor is just running & not too loud when heating, but your normal buzz off an electrical fire so it's never going to be silent. It heats the room up quick.

I did want the wooden logs rather than the silver birch but that didnt seem to be an option so we have made do.

It's a heavy solid construction, which feels authentic & adds to the right atmosphere wanted from a log burner.

All in all, some quirks but I would recommend.


My husband & I are are over the moon with the fire. It’s a big piece of furniture, but it looks so original, elegant & stylish on the chimney breast. The options for the materials to use within the fire piece to create your own fire, style & look…then add to it the colour options available for the display of the flame, fire bed & under display lighting - you are truly spoilt for choice in creating the ambiance to suit all moods, occasions & room decoration. Everyone who has seen the new addition to our home have been impressed, All have tried different colour combinations just to see how different it can alter the look. I think you can tell…we are delighted.

Amazing fireplace!

We’re absolutely made up with this fireplace, it’s a focal point in our living room and looks amazing. The lighting and effects look great too. If I had to find fault it would be better to have everything on one remote but comes with 2. The manual also states that there’s 5 logs when there are actually only 4, the supplier even sent us a second set and that came with 4 too. However would still definitely recommend this fire place, looks amazing!

Beautiful Fireplace

Fire looks so real, effects are amazing, excellent quality product, great customer service from start to delivery 👍