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Reviews

"I would like to express my gratitude as to the level of customer service through Sarah I received with regards to my order

It was so nice from the outset to be greeted by a voice rather than a series of never ending options and call waiting when I telephoned

I was then reassured that all was in order and as agreed which gave me comfort and confidence

I will be sure to recommend your organisation
"

Mr Webster

Based on 185 reviews
92%
(171)
8%
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Happy with my Purchase

Very pleased with the Burley Halstead 292 Electric Fire Basket. Although the fire was out of stock when I was quite happy to wait as they assured me that they would get it and it was worth the wait . My thanks to all the staff for there help in keeping me updated.

Suncrest Bradbury 48 inch Electric Fireplace Suite

Celsi Ultiflame VR Vega Electric Fireplace Suite

Love the fire nice flame effect delivered promptly and was kept informed and updated on my order 5 stars

Fabulous fireplace

Really pleased with our beautiful fireplace, it fits a treat, very easy installation and totally transformed our living room

Well Plaesed

This is quite simply the most beautiful looking electric fire, the features are also outstanding. Well pleased!!

The fireplace suite is just as described on web site, easy to install, looks great, and very pleased with this product.

great piece of kit supplied by ultra helpful company. warning your stove may arrive faster than expected! thankyou Radiance.

Celsi ultiflame VR elite electric fire

Purchased this fire a few weeks ago and now it’s installed and I cannot express how happy I am with it really easy to use the purchase went without a hitch and installation was a breeze .. absolutely no complaints ...

Fireplace

Its lovely really suits the room efficient

Suncrest Stockeld 36 inch Electric Fireplace Suite

1st class service, needed a replacement part, arrived the following day you cant fault that!!!!

Flametek Electric Fire

A stunning looking fire, well worth paying the extra, gorgeous looking and excellent quality , lovely fire .

Electric fireplace

Really please with this product. Great service and after service. Would recommend to others.

Enchant electric fire

Excellent service,the fire was delivered only 2 days after ordering.Excellent communication from radiance fireplaces.Have only just installed the fire due to ongoing decorations,but now it is in place,it looks absolutely stunning.The flame effects are brilliant,very realistic,with several choices of colour.LED mood lighting on each side of the fire adds a nice touch.only slight niggle ,the remote seems a bit temperamental,quite sluggish to turn on at times.would definitely recommend the firm and the fire.

Celsius orbital allumia fireplace suite.

Suite is now in situ and looks absolutely fabulous. Well impressed with on time delivery and how easy it was to install. The log effect is amazing along with the white gloss finish of the unit. Just what the doctor ordered and would highly recommend Radiance as a company to deal with. Also placed review on trust pilot.

Lovely fire

Very pleased with our new fire looks beautiful and very realistic,but would like a few more of the large logs to go in it if we could purchase some!.

Lovely Looking Fire

The flame effect on this fire is really good. It also warms the room up very effectively when the heat effect is on. It looks great and we're very pleased with it.

Orbital illumia electric fireplace suite

Fireplace was delivered on time and well packaged. It is a centre piece on our main living room wall and looks fantastic. All the flame settings give a warm glow to the lounge and the spotlights just set the unit off. Great piece of kit with the glass frontage and simple to install ,just by plugging in to socket. A special mention to 'Ben' in customer service at Radiance for his help and professionalism. Good company to deal with and no complaints.

Celsi VR1400

Looks great, easy to install and control.

Celsi Flamonik Rapture Electric Fire

This fire is perfect for the space we needed for. It’s not the hottest heater but it’s mostly used for the ambiance as opposed to the heat it gives off and we do have quite a large living room, it will probably be more effective in a smaller room. It comes with a remote control although it’s more user friendly to use the controls on the heater. The variety of colours is great and it looks more expensive that it cost. Swift delivery from this company and would recommend.

Great product, arrived a day early!!

Brilliant Product

These fires are brilliant - they look so cosy with just the flame on. Throw out a good heat when needed and so reasonably priced.

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Dimplex Willowbrook Opti-myst Electric Stove
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Easy to set up and admired by all

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Dimplex Danville Opti-myst Electric Fire
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This fire is the most realistic fire I have ever seen.good natural colour and smoke effect.