"I would like to express my gratitude as to the level of customer service through Sarah I received with regards to my order

It was so nice from the outset to be greeted by a voice rather than a series of never ending options and call waiting when I telephoned

I was then reassured that all was in order and as agreed which gave me comfort and confidence

I will be sure to recommend your organisation

Mr Webster

Based on 163 reviews

Great product, arrived a day early!!

Brilliant Product

These fires are brilliant - they look so cosy with just the flame on. Throw out a good heat when needed and so reasonably priced.


Easy to set up and admired by all


This fire is the most realistic fire I have ever seen.good natural colour and smoke effect.


Wow - I cant believe how good this stove is - its perfect in my little apartment, I have it on all the time and people can't believe its not a real wood-burner

Electric Fire

just finished the conservatory and we needed a heater in the room this one was shown to us at the showroom very realistic and looks great

Best performance and superb quality

Great replacement to my wood-burning fireplace. The flame effect looks so realistic and pleasing. Remote control made it easy to adjust the heater setting for me. Very satisfied.

Excellent product

Looks stunning in my fireplace. I was a bit hesitant when buying it but the performance made it worth it. All the components are well made and solid. Deserve a five stars rating.


Pros: It’s all good Cons: None


Really fantastic flame and log effects also has a cool blow facility and Led lighting which doesn't need replacing unlike the usual candle style bulbs.

Perfect for our Basement!

We love our Dimplex fireplace. The narrow depth was perfect for our small basement and it looks great on top of our floating cabinet. It adds so much warmth to our space and a whole lot of ambience even when the heat isn't turned on. The choice of flame colours is fun too. Couldn't imagine our basement without it!

I can't believe this is electric!!!

We got the BEST surprise when we installed this fireplace...the videos we'd seen looked good, but we were still crazy-skeptical about buying an electric fireplace. Now that it is installed, I want more int he house...and outside...haha! This thing is AMAZING!

The photos taken with my phone don't do justice to the fireplace. It looked great in daylight and at night.


I brought this last month and it's great! Looks lovely and keeps the living room nice a warm. Love it


Superb little electric stove,perfect for our conservatory.


I was on the look out for a heater for our conservatory this stood out from all the others


Bought this for my elderly father who has a small flat and just needed a small electric fireplace to replace his existing one,this is perfect for him and I was able to fit it for him.

celsi ultriflame vr orbital illumia electric fireplace

great looking fire really pleased and worth every penny great looking focal point in my living room wow looks stunning and the flames looks so real

We were very pleased with our fireplace. It was so easy to assemble and the effect of the flame was better than the brochure showed. Very happy customers. We were kept up to date with information regarding the sale.

VR Vega Electric Fireplace Suite

The best electric fire suite that we have ever bought. The flame effect is so realistic and crystals appear to glow, when the fire is off it looks as though the logs are sitting on a bed of ash.

Love it. Pleased in every respect.

Great customer service

Had a few questions about my order. Radiance were fast and professional with their responses.

Burley Halstead 293 Electric Fire Basket

i have not recieved goods