"I would like to express my gratitude as to the level of customer service through Sarah I received with regards to my order

It was so nice from the outset to be greeted by a voice rather than a series of never ending options and call waiting when I telephoned

I was then reassured that all was in order and as agreed which gave me comfort and confidence

I will be sure to recommend your organisation

Mr Webster

Based on 158 reviews
Beautiful fire

Lovely looking fire. Arrived promptly and in excellent condition. Very pleased with purchase

Radiance fireplace

This fireplace meets all expectations - looks great and provides good heat

Katona fireplace

Brilliant customer service, upto date delivery and item came well packaged , very happy

Over The Moon

It was worth the wait for this fire. It looks beautiful as the focal point in our living room. Very realistic flames and logs. I would certainly recommend this fire and the company. 5 Stars all the way.


Very pleased with the fire it looks beautiful in our lounge would recommend this fire to anyone
The fire is as described on the web sit hear output excellent

Lovely fire

Fantastic fire, we needed something that was a main focal point in our new extension, and this does just that, only thing i would of liked is that the flume would be magnetic instead of it balancing on top but overall I'm over happy with my purchase.

Hello Gareth,

A magnet should have been included with your stove. They are usually underneath the door of the stove so if you look inside the door, you should find it.

If there isn't one there, contact and we can organise for a new one to be sent out to you.



Brings warmth and comfort to the room, will be fantastic on cold winter nights.

Amazing Fire!

Great fire and beautiful, modern suite. Cannot recommend highly enough!

Clean, simple, inviting looking fire

I would recommend this fire, although there are a few things I'm not sure about.

The remote seems to always have a delay, so the setting on the remote isnt matching the action of the fire. But in time you can get to the temp or light you need.

The manual button controls on the fire can always be used & the blue light affect is only applicable by manual button, which is a nice blue flicker effect to the flames.

The fire itself is relatively quiet when the flame light motor is just running & not too loud when heating, but your normal buzz off an electrical fire so it's never going to be silent. It heats the room up quick.

I did want the wooden logs rather than the silver birch but that didnt seem to be an option so we have made do.

It's a heavy solid construction, which feels authentic & adds to the right atmosphere wanted from a log burner.

All in all, some quirks but I would recommend.


My husband & I are are over the moon with the fire. It’s a big piece of furniture, but it looks so original, elegant & stylish on the chimney breast. The options for the materials to use within the fire piece to create your own fire, style & look…then add to it the colour options available for the display of the flame, fire bed & under display lighting - you are truly spoilt for choice in creating the ambiance to suit all moods, occasions & room decoration. Everyone who has seen the new addition to our home have been impressed, All have tried different colour combinations just to see how different it can alter the look. I think you can tell…we are delighted.

Amazing fireplace!

We’re absolutely made up with this fireplace, it’s a focal point in our living room and looks amazing. The lighting and effects look great too. If I had to find fault it would be better to have everything on one remote but comes with 2. The manual also states that there’s 5 logs when there are actually only 4, the supplier even sent us a second set and that came with 4 too. However would still definitely recommend this fire place, looks amazing!

Beautiful Fireplace

Fire looks so real, effects are amazing, excellent quality product, great customer service from start to delivery 👍

Amazing fire

Meet up to our expectations plus more

Absolutely beautiful fire and great service too.

I was so happy with the service I received from your company. The advice and information you gave me were very helpful indeed. I’m delighted with the aesthetics of this fire… it looks so realistic and I feel warm even though the heater isn’t on! Great fire, great service. Fire came on time and I was kept informed throughout. Thank you Radiance Fireplaces! Very happy.

Flametek Alto electric stove

Delighted with our electric “wood burning” stove which looks very realistic fitted in our chimney breast.


Excellent fire, would definitely recommend.

Realistic and Beautiful

Realistic and beautiful fireplace, as elegant in our lounge as it looked online.

Fireplace is very nice, looks lovely in my living room

Celsi Ultriflame Vr Vega Electric Fireplace Suite

Very good service from Radiance Fires.Excellent delivery. Really pleased with this electric suite. Would definitely recommend.

Love my fire place

Checked this out, loved it as soon as I saw it, even better in real life. Well pleased and worth the money.

Beautiful fire surround and fire

The company kept me well informed on delivery date and later the time slot of the delivery which was good. The fire surround and fire came well packed and protected and is absolutely gorgeous. We had seen the fire in a store before we ordered it but it looks amazing in our house. So pleased with it. Only thing I would say is you need either a plug socket behind the fire or you need to cut through surround to allow electric cable access a plug socket.

Flametek Brooklyn Electric Fireplace Suite

Very pleased with the fireplace - high quality workmanship and looks great as the centre piece of our living room. Would definitely recommend this product and company. Thanks very much!

Celsi Accent Infusion 16 inch Electric Fire

The remote control is bulky and bit complicated.

Lovely fire

Very pleased with our fire, arrived on time, very easy to set up , excellent service.

Yet to be installed

We’ve not installed it yet as are in the middle of a total house refurbishment and it will be a few months yet before we’ve finished and moved in. We took it out of the box to inspect it and we’re pleased with it. It’s going to be a central feature in our lounge diner.