Meet up to our expectations plus more
I was so happy with the service I received from your company. The advice and information you gave me were very helpful indeed. I’m delighted with the aesthetics of this fire… it looks so realistic and I feel warm even though the heater isn’t on! Great fire, great service. Fire came on time and I was kept informed throughout. Thank you Radiance Fireplaces! Very happy.
Delighted with our electric “wood burning” stove which looks very realistic fitted in our chimney breast.
Excellent fire, would definitely recommend.
Realistic and beautiful fireplace, as elegant in our lounge as it looked online.
Fireplace is very nice, looks lovely in my living room
Very good service from Radiance Fires.Excellent delivery. Really pleased with this electric suite. Would definitely recommend.
Checked this out, loved it as soon as I saw it, even better in real life. Well pleased and worth the money.
The company kept me well informed on delivery date and later the time slot of the delivery which was good. The fire surround and fire came well packed and protected and is absolutely gorgeous. We had seen the fire in a store before we ordered it but it looks amazing in our house. So pleased with it. Only thing I would say is you need either a plug socket behind the fire or you need to cut through surround to allow electric cable access a plug socket.
Very pleased with the fireplace - high quality workmanship and looks great as the centre piece of our living room. Would definitely recommend this product and company. Thanks very much!
The remote control is bulky and bit complicated.
Very pleased with our fire, arrived on time, very easy to set up , excellent service.
We’ve not installed it yet as are in the middle of a total house refurbishment and it will be a few months yet before we’ve finished and moved in. We took it out of the box to inspect it and we’re pleased with it. It’s going to be a central feature in our lounge diner.
Absolutely love my new fireplace. Great quality excellent service
Nice and stylish but marks easily due to the material used. Couldn’t get into it at first due to instructions inside the fireplace. Although customer service was prompt at getting back to me with a digital copy. It was a bit fiddly putting the stones and logs in as had to dismantle both sides and when putting the glass back in, caught the front which marked. Works well and looks nice.
Good fire easy to use looks good with just the flames lit looks good on the wall under TV
excellent product and service
Love love love it! Superb customer service received from start to finish.
Lovely fire which came on time.
Lovely fire, looks great in my front room, really pleased with it. Delivery was on time - slightly lower than I thought so added an oak shelf. Would definitely recommend-5 stars.
We ordered the fire online, not our preferred way (like to touch and feel before purchasing), but Covid put pay to that option. The fire looks great, very pleased. Delivery was earlier than expected which is always a bonus. Ordering was simple
A beautiful suite with a realistic 3D flame effect
My fireplace suite was outstanding
Arrived early very well packed. It really does look like a real log burner with a very convincing flame effect and puts out plenty of heat. Highly recommended.