Section: Placing An Order
Will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to firstname.lastname@example.org
What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.
Why do you need my phone number?
Some of our deliveries our couriers require a contact number to ensure a smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there's any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. Radiance Fireplaces strives to provide our customers a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
Where do you deliver?
We deliver to the United Kingdom only.
Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
Do you deliver outside of United Kingdom?
No sorry, currently we only deliver within the United Kingdom.
How long does it typically take for your products to be despatched?
Usually within 48 hours of processing your order but it can vary for different suppliers.
How long does it typically take for my purchase to arrive once it’s despatched?
Usually 4-7 business days, however some larger items can take longer.
Can my order be delivered to a PO box?
Unfortunately not, we cannot deliver to PO Boxes.