Delivery Information

Order confirmation

When we receive your order, we provide you with a confirmation to your provided email address. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. When items are available to be dispatched, we process the charges and prepare to despatch your order.

In the event that your items are unavailable for immediate despatch, we will contact you by phone and email. We will inform you when your item will be back in stock but if you are not happy to wait, we can cancel your order instantly with an immediate refund. 

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does Radiance Fireplaces deliver? We deliver anywhere in the UK (United Kingdom) mainland. 

If you are from the areas listed below, feel free to get in touch to see if we can organise a delivery for you though we can't make any guarantees and you will have to pay an additional delivery fee. 

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’:  Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.